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At Powerminster Gleeson Services we are committed to our customers’ needs. We seek to provide our
customers with a ‘total service’ thanks to a broad based flexible organisation, delivered
by a dedicated and professional workforce which endeavours to achieve the highest
standards and is relentless in pursuit of excellence.
By providing high quality at the right price, we believe we give value for money across all
areas of operation.
Through innovation, new technology and modern methods we’re able to deliver
impeccable products and service to our customers continually. To help us achieve this we
operate a 24/7 call centre, which provides service around the clock.
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- Professionally, trained staff to deal
with all calls
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- Technical back ups at all times
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- Fully trained technicians deployed
within minutes of emergency calls
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- Personal liaison with clients and
residents
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- All service visits planned from the
deployment section
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- Provision of labour cost information
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To ensure peace of mind for our domestic and business customers, we offer a single source
Maintenance and Repair Service, which operates nationally with centralised call management
through our 24/7 call centre.
We provide planned and responsive maintenance for gas, plumbing, heating and
electrical services, together with facilities management and building
maintenance to the commercial and industrial sectors.
A consistent theme in all our Service Level Agreements is to: |
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- Minimise disruption to customers, by ensuring repairs are completed on-site as quickly,
expertly, and courteously as possible.
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- Despatching repair workers within set response times to maximise customer satisfaction.
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- Educate members of our supply chain involved in customer after-care in the importance of
meeting response times, and have their performance monitored.
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- Accurately record and manage repairs by identifying specific faults and noting any inadequate
materials or working practices which need addressing.
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The main aspects of our service:- |
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